Privacy Policy
Shop, Save, Ship, and Keep! Enjoy Final Sale, Free Shipping Inside USA, with No Returns
At Mood Swing, your satisfaction is our top priority, and we’re immensely grateful for your trust in us. We’re dedicated to ensuring your shopping experience is as delightful as the unique products we offer.
Final Sale Policy
We take great pride in the meticulous craftsmanship of every item in our store, created with love and care. Please be aware that each purchase is considered a final sale. This means, once you’ve made your selection, we do not offer a return policy. However, in the unlikely event that any damage occurs during shipping, please don’t hesitate to get in touch with our support team. We’ll do everything in our power to assist you and ensure your satisfaction.
Swift and Free USA Shipping
For our customers within the United States, our shipping is not only swift but also free. Your orders will typically arrive within 3 to 5 working days. For customers outside the United States, please anticipate a delivery time of 7 to 15 days, with applicable shipping charges.
Returns Made Easy
We understand that sometimes, circumstances may require a return. Here’s a breakdown of our return policy:
- Personalized Items: Just like fingerprints, personalized items are unique and cannot be returned unless they arrive in a faulty condition.
- Damaged Perfume: If your perfume arrives in a damaged condition, no worries! You have up to 48 hours after delivery to initiate a return.
- Faulty or Incorrect Items: In the rare event of a product being damaged, faulty, or incorrect, we’re here to assist. We offer exchanges or refunds under these circumstances.
Return Guidelines
To facilitate a smooth return process, please keep the following guidelines in mind:
- Ensure you include the original dispatch receipt when returning a product, and also, please click a picture of the damaged piece and send it to us via customer support.
- The returned product should be in its original packaging, unused, and in the same condition as when you received it.
- Rest assured, you won’t be kept in the dark about your return. We’ll notify you via email when the return product is on its way.
Exceptions
If the product is not faulty (e.g., you ordered the wrong item) and you decide not to return it via our stores, the postage or delivery charges will be your responsibility.
Terms & Conditions
While we strive to make your shopping experience impeccable, please be aware that if any of these Terms & Conditions need adjustment, the rest will remain in effect. We may make occasional tweaks to these terms, but rest assured, they won’t affect your previous purchases.
Questions or Assistance
If you have any questions or require assistance with your order, don’t hesitate to reach out to us. We’re here to help and just a click away. Feel free to Contact Us for any inquiries or support. Your satisfaction is our priority.
